Terms & Booking Conditions

All terms and conditions of making a reservation with Noble Travel and agree to the booking conditions of any airline/contract principal whereby Noble Travel is acting as an agent. At the time of making a reservation and deciding to purchase flight(s)/Accommodation/car hire, you pledge that you are authorized to accept and do accept, on behalf of all passengers. Therefore, it is strongly advised that you take time to thoroughly go through the terms and conditions applicable to all reservations made with and payments made to Travelus, as stated below.

MODIFICATION OF TERMS

The terms and conditions on this page may be modified as deemed necessary at any time without prior notice. The new and revised terms and conditions shall become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements.

  • Reservations shall be made over telephone, in person, online or by mail without any obligation.
  • Reservation is followed by confirmatory email from consultant to the traveler (provided that the correct email address is given in time). The confirmatory email contains detailed traveler information, schedule, payment, company contact and terms & conditions.
  • Flight Reservation / schedule and details have to be communicated by clients for errors/omissions in written within 24 hours of reservation. It should also be communicated, if the details are correct.
  • In cases where full payment is not made at the time of purchase, the minimal deposit is 20 GBP.The initial deposit is non-refundable and is required within 24 hours of reservation to ensure Travel Consultancy services and maintain seat Reservation.
  • Tickets are only issued once agreed, replied or confirmed by the traveler. Issued tickets are non-refundable, non-changeable and non-transferable (unless specified).
  • E-Tickets are issued and sent via email once full payment is made before deadline / ticket time limit / expiry and after schedule/itinerary is confirmed by traveler in written and any/all document are provided.
  • After the initial deposit, the traveler can continue making part payments weekly / monthly or make the full remaining payment at the given date / before deadline.
  • The deposit is deducted from the total ticket cost i.e. the first Deposit is also a part of payment towards total ticket cost. Upon final payment the flight schedule and price as applicable/available on date of full payment/confirmation is resend/communicated to the traveler for reconfirmation/difference payment prior ticket issuance.
  • Incase if schedules/flight details/price are rejected or objection by the traveler after purchase and before tickets issuance (at the time of 1st confirmatory email), considering if there is a valid reason, the travel consultant will provide/inform any/all alternate flight options to best suit traveler"s priorities. However, some flights/reservations may not be transferable or changeable depending on airline / destination and cancellation charge may apply.
  • Cancellation will be charged if change factors are external (other than Noble Travel itself) or if the Flights are cancelled by traveler her/himself on free will or other reasons. The cancellation charges before ticket issuance are those as stated in company policy, while cancellation charged after ticket issuance is as stated in airline policy (For exact amount of cancellation please contact your concerned agent/consultant). Reservations can also be entirely non-refundable in case of most economy or special promotional fares depending on individual airline policy and destination, please recheck before applying cancellation.
  • The balance of your reservation should be paid before the given deadline / ticket expiry date. Please note we do not send reminders. If the balance is not paid by this date we reserve the right to cancel your reservation, retain your deposit.
  • For problem solving or customer care please feel free to contact the designated managers in each section/unit, or the central customer services department at customerservices nobletravel.co.uk .

MODES OF PAYMENT

We offer comfortable, convenient and speedy modes of payment for timely reservation and ticketing. Also, our financial security Policy is specially designed to ensure a safe and trustworthy online payment and confirmation system.

    PAYMENTS WITH CARD

Using a card is the most commonly used mode of payment in online and telephonic reservations.

  • DEBIT CARD

We accept Debit and Maestro Cards.

There are 0.45% surcharge on Debit card payments.

  • CREDIT CARD / OTHER CARDS

Credit Cards are acceptable as a form of payment.

We accept Visa, MasterCard.

There is a 2.5% surcharge on such payments.

    PAYMNET IN CASH

One may make cash payment in person or through transfer or deposit in bank. It is the quickest mode of payment for same day / urgent reservations. However, we do not accept cash payments through postal mail.

  • CASH PAYMENT IN OFFICE

Travelers may make cash payment in our office However; we strongly recommend one should call prior arrival for us to keep ticket / voucher and reservation in order.

CANCELLATION

Should you or any member of your party be forced to cancel you holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment. of the cancellation charges. Cancellation charges are calculated from the date we receive the written notice of cancellation.

Amount of cancellation charge (shown as a % total holiday cost)


  • More Than 42 days . . . . . . . . . . . . . . . . . . . . . . . . .Deposit
  • 29-42 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50%
  • 15-28 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70%
  • 8-14 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90%
  • 1-7 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100%

Travel Insurance Premiums are not refundable

CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.

COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will endeavour to resolve the situation. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.

CHANGES IN RESERVATION:

If, after a confirmation email/invoice has been issued, you wish to change your holiday arrangements / Flight reservation, we will do our utmost to assist you, However 98% suppliers particularly airlines, do not allow changes and tickets are strictly NON-REFUNDABLE, NON-CHANGEABLE AND NON-TRANSFERABLE. Any change to an itinerary prior to receipt of your final payment will be treated as an amendment.

Depending on the amount of work involved, each change/amendment will incur a charge which will not exceed £50 per person; in addition to any further costs or charges that we incur from our suppliers in making the alteration considering that the airline/supplier rules/policy permits the requested change. If full payment has already been received amendments may not be permitted in the airline policy, under these circumstances, amendments can be treated as cancellations and the cancellation charges detailed below will apply. However, generally cancellations are entirely non-refundable (unless specified).

Please note that most suppliers, in particular airlines do not allow a name change / date change or any changes and may consider this as a cancellation with a 100% cancellation charge (where ticket is not utilized as originally issued).

CHANGES BEFORE TICKET :

Reservations are entirely non-changeable, non-transferable and non-refundable, unless specified. However; Changes before ticket issuance are regulated both in accordance with airline policy and company policy and should be discussed with the concerned agent as rules may vary depending on carrier/supplier. Changes cannot be guaranteed and will depend on availability of seats/fares and classes. Also, Changes incur cost differences / penalty.

Name Change Before Ticket:

Please note as airlines strictly do not permit name changes at any stage, if you require a name change prior ticket issuance; it can be done only through re-booking of seats. As we are seller of special and promotional fares available for short duration and few seats only, it is possible that upon rebooking (for name change) same fare, same dates or prices are not available. Under these circumstances any fare / cost difference as applicable, will be payable by the traveler. Fares are constantly changing and mostly raising, therefore any fare/tax difference as applicable on date of name change / rebooking will be charged accordingly and payable by the traveler.

Date Change Before Ticket:

The date / schedule change requires to book the cheapest available or closest available fare or any available fare on the new/amended date. However, there may not be the same or cheap fare available on a new date or any date other than that reserved initially on request. Also, fares are revised every 24 hours and the airline may revise fares / or raise fares at any instance. Under these conditions, fare difference in addition to any date change penalty as applicable on new/changed date will be payable by the traveler.

Passport and Visa:

You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on you part to carry the correct passport, visa or other documents required by any airline, authority or country.

Health:

Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart.It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

SPEACIAL REQUEST AND MEDICAL PROBLEMS:

If you have any special requests, please advise us at time of booking. Although we will Endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.

General Rules:

  • Services you purchase from Noble Travel consist of all, any one or combination of any two of "a valid ticket number, Hotel Booking, Car hire". The transaction shall constitute as completed and duties shall deem to have been fully performed by Travelus upon provision of the eticket/Hotel Voucher/Car hire voucher to clients. The actual operation of a flight, hotel, car company is not part of Travelus's responsibility since it is a specific performance by the airline/Hotel/Car Company and we do not have any influence on such operations and shall not be liable to reimburse out of pocket. If allowed by service provider, the refund in such cases shall be applied with the service provider and shall be paid back to client as and when received back, similar to the case of initial purchase where client pays us and then we forward that money onto the service provider. Additional administrative charges apply for further processing after initial purchase on subsequent changes, modifications and/or arrangements.
  • Services you purchase from Noble Travel consist of all, any one or combination of any two of "a valid ticket number, Hotel Booking, Car hire". The transaction shall constitute as completed and duties shall deem to have been fully performed by Travelus upon provision of the eticket/Hotel Voucher/Car hire voucher to clients. The actual operation of a flight, hotel, car company is not part of Travelus's responsibility since it is a specific performance by the airline/Hotel/Car Company and we do not have any influence on such operations and shall not be liable to reimburse out of pocket. If allowed by service provider, the refund in such cases shall be applied with the service provider and shall be paid back to client as and when received back, similar to the case of initial purchase where client pays us and then we forward that money onto the service provider. Additional administrative charges apply for further processing after initial purchase on subsequent changes, modifications and/or arrangements.
  • Kindly inform latest by 24 hours after receipt of e-mail if there is any correction required in your names / dates etc. within working hours of the relevant consultant. the email must be checked as a whole and not just in part. changes are subject to the availability, in case of delayed response by client, any errors/changes shall be subject to charges to rectify the error. Ensuring that the payment arrives in our account by the deadline/due date is clients' responsibility and any delays in the payment shall be a breach of payment deadline. Please note your relevant Consultant's working hours to ensure timely communication.
  • Email reply by clients is just a secondary step taken as precaution to avoid agent mistakes and is not a requirement to be considered as an agreement by client. The agreement is formed as and when your flight is booked over the phone. This is just another mode of communication for the same.
  • Once the payment is made clients have to verify the transacted amount and authorization code by checking with their respective banks. Verification of the exact amount (in pounds and penne) should be in written and replied back with the same email confirming the details of the flights/holidays package. Flight cancellation by system or fare expiry due to delay caused by such failure to meet this standard security check will fall under breach by you.
  • Kindly re-confirm your flight schedule with us at least 48 hours before flight for weekday flights and 72 hours before departure for weekend flights.
  • Availability of seats and fares are indicative and will be confirmed only upon payment confirmation.
  • Deposits are non-refundable and will hold the seat only (not the fare) so if there is any fare difference coming up at the time of final payment, it will be charged accordingly.
  • Noble Travel does not take any responsibility for the valid travel documents for the passenger. As a Travel agency, we only do flight tickets and hotels. We strongly advice you take advice of concerned consulate for any issues regarding transit or any other.

Why Book with us ?

We have very close and successful relationship with the market leaders in travel suppliers, which have enabled us to provide you more discounts .and best fares as compared to the market.

Cancel Or Change the Ticket

You can cancel a flight by writing or by speaking to one of our Customer Relations agents on the telephone. All cancellation requests need to be received prior to departure, Email us.

Flexible Payment

We offer our customers the option to make flexible payments and make reservation.

We Accept all Debit and Credit Cards from UK